jg99's Privacy Policy
Your personal information is our highest priority. This policy provides a complete description of how jg99 collects, uses, and keeps your information secure.
1 Introduction & Scope
jg99 ("we", "us") operates a safe and reliable online gaming and betting platform for players in Bangladesh. This Privacy Policy ("Policy") applies to personal information collected through jg99's website, mobile platform, and all related services ("Services").
This policy describes what information we collect, how we use and protect it, and what rights you have regarding your information. By using the Services, you are considered to have accepted the terms of this policy. Our Terms and Conditions and Responsible Gaming Policy also apply alongside this policy.
We commit that your personal information will never be sold to third parties and will only be used for the purposes stated in this policy.
2 What Information We Collect
jg99 collects various types of information as needed to provide its services. This information is divided into the following categories:
2.1 Registration and Identity Information
Information you provide when creating or verifying an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (for identity verification)
2.2 Financial Transaction Information
Information required during deposits and withdrawals:
- bKash, Nagad, or Rocket number
- Bank account details (where applicable)
- Transaction history and amounts
- Documents required for anti-money laundering compliance
2.3 Technical and Usage Information
Information collected automatically while using the service:
- IP address
- Device type and operating system
- Browser information
- Cookies and session data
- Login time and session duration
2.4 Gaming Activity Information
Information stored to support your gaming experience:
- Play history and results
- Betting patterns and amounts
- Bonus claims and usage records
- Preferred games and categories
- Support contact history
3 Purpose of Data Use
jg99 uses collected information for specific and legitimate purposes. The purposes for which we use information are as follows:
- To enable account creation, verification, and management
- To process all financial transactions including deposits and withdrawals
- To prevent fraud, money laundering, and suspicious activity
- To provide 24/7 customer service and support
- To monitor usage patterns in support of responsible gaming
- To improve service quality and develop new features
- To deliver a personalized experience based on your preferences
- To comply with applicable laws and regulations
- To protect the security and integrity of the platform
- To send relevant promotional communications with your consent
4 Sharing Information with Third Parties
jg99 may share information with third parties only in limited circumstances and only where necessary. These circumstances are described in detail below:
Payment Processors
Information necessary to process transactions through bKash, Nagad, Rocket, and bank transfer services is shared with these providers. This information is used solely to complete transactions.
Identity Verification Agencies
Where necessary to confirm account legitimacy and prevent fraud, information may be shared with accredited identity verification services.
Legal Authorities
Information may be disclosed in response to valid legal orders, court directives, or requests from government authorities, in compliance with applicable law. In such cases we provide only the minimum information required.
Technology and Service Partners
We work with certain technology partners to operate the platform. These partners are granted access to information only for specific operational purposes under strict confidentiality agreements.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming process certain operational data to ensure fair gameplay. They are required to adhere to our privacy standards.
Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance in such cases.
5 Cookies & Tracking Technologies
The jg99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the website remember information from your previous visits.
The types of cookies we use:
- Essential cookies: Required to maintain login sessions and ensure security. Without these, the service will not function properly.
- Functional cookies: Used to remember your preferences, such as language and display settings.
- Analytics cookies: Used to understand how the platform is used and to improve the service.
- Security cookies: Used to detect and prevent fraud and unauthorized access.
Most browsers offer the option to disable cookies. However, disabling essential cookies may disrupt some key functions of the platform.
Learn About Cookies
Manage your browser's cookie settings or contact our support team.
Email:
[email protected]
Support:
24/7 Live Chat
6 Data Storage & Security
jg99 takes industry-standard technical and organizational measures to keep your personal information secure. Our security framework consists of the following elements:
Technical Security Measures
- All data transmission secured via SSL/TLS encryption
- Strong encryption technology for sensitive information
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Multi-factor authentication systems
Organizational Security Measures
- Data access restricted to authorized staff only
- Regular privacy and security training for staff
- Immediate response plan in the event of a data breach
- All third-party partners bound under strict contractual obligations
- Data minimization policy — only necessary information is collected
Data retention period: information for active accounts is retained for the duration of the service. Even after an account is closed, some information may be retained for the applicable period to meet legal and regulatory requirements. Beyond that, information is securely deleted when no longer needed.
7 Your Data Protection Rights
jg99 believes you should have control over your personal information. Your key rights are described below:
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.
Right to Rectification
If your information is incorrect or incomplete, you may request a correction. If you cannot make the correction yourself in account settings, please submit a request through support.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. If your request is accepted, we will stop using your information for that purpose.
Right to Data Portability
You may request your personal information in a structured, commonly used format so that it can be transferred to another service if needed.
Right to Restriction
In certain circumstances you may request that processing of your information be temporarily suspended — for example, until the accuracy of the information has been confirmed.
8 Protection of Minors' Information
jg99 is an adults-only platform for users aged 21 and above. We do not knowingly collect personal information from any minor.
Age verification is mandatory during the account registration process. If there is reason to suspect that a user is under 21, that account will be immediately suspended and the associated information will be securely deleted.
If you become aware that a minor has created an account on jg99, please contact us immediately at [email protected].
9 Policy Changes & Updates
jg99 may change or update this privacy policy from time to time. The following process will be followed when changes are made:
- For significant changes, you will be notified in advance by email or through the platform.
- The updated policy will take effect from the date it is published on the website.
- Continued use of the service after a change will be considered acceptance of the new policy.
- If you do not agree to the new policy, you have the right to close your account.
The latest version of this policy will always be available on the jg99 website. You are advised to visit this page regularly to stay informed of any updates.
10 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, the jg99 support team is always ready to assist you. We provide support in both Bengali and English.
We will process any privacy-related requests as quickly as possible. For complex requests, additional verification of information may be required.
To learn more about responsible gaming, visit our Responsible Gaming Policy page.
Email Support
Live Chat
Available 24/7 — Bengali & English
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